Nh Cape Town The Lord Charles - Somerset West

ex. NH The Lord Charles

Corner Main Road (M9) & Broadway Bo, Somerset West, Cape Town, South Africa, 7130show map
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Highlights
8
FabulousBased on  33 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in South Africa

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Overview

The 4-star NH Cape Town The Lord Charles places guests abount 3.1 km from Oudhuis Centre.

This property is 25 minutes' walk to Heidelberg Golf Club.

The hotel offers a prime location close to parks and nature reserves.

Guests can reach Nh Cape Town The Lord Charles Hotel from Cape Town International airport within 30 minutes' drive.

Rooms

The hotel's non-smoking rooms are appointed with a minibar, climate control, a stereo system and a telephone. Bathrooms are fitted with a bathtub, a shower and a hairdryer.

Eat & Drink

A 5-minute walk takes guests to the steakhouse Indigo Spur.

Services

Nh Cape Town The Lord Charles Hotel provides guests with airport transfer, 24-hour front desk and dry cleaning.

Relax

Leisure options include an outdoor swimming pool, loungers and a tennis court. Various activities, including mountain biking, horse riding and bowling, are available on site.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Private parking is possible on site for free.

Number of rooms:   198.

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Facilities
Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site car park

Luggage storage
24-hour services

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Outdoor dining area

Poolside snack bar

Restaurant buffet

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Private swimming pool

Sports & Fitness

  • Fitness centre
  • Tobogganing
  • Skiing
  • Tennis court
  • Golf course
  • Billiard tables

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Medical facilities service
  • Wake up service
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • Restaurant buffet
  • Poolside snack bar
  • Outdoor dining area
  • Packed lunches
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Business services
  • Projector
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet
  • Board games
  • DVDs/ Videos for children

Spa & Leisure

  • Private swimming pool
  • Outdoor swimming pool
  • Casino
  • Garden area
  • Spa & wellness centre
  • Jacuzzi
  • Massage

Room view

  • Garden view
  • Bay view

Room features

  • Air conditioning
  • Individual heating
  • VIP room facilities
  • Mini-bar
  • Connecting rooms
  • Living room
  • Sitting area
  • Patio
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Free toiletries

Self-catering

  • Electric kettle

Bedroom

  • Down/Feather pillows

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • International calls
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 3 pmFREECheck-outuntil 10 amFREE
Children & extra bedsOne child0 - 3 yearsExtra bedFREEOne child4 - 11 yearsExtra bedMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Waterstone Village Shopping CentreWaterstone Village Shopping Centre1000 ft
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Indigo SpurIndigo Spur800 ftWaterstone Village
PizzamanPizzaman800 ftWaterstone Village
Sage RestaurantSage Restaurant1000 ftR44
Helderberg restaurant at l'aubergeHelderberg restaurant at l'auberge2200 ftWinery Road
Giovanni'sGiovanni's2900 ftCorner R44 & Main Road
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Somerset Value MartSomerset Value Mart1.2 mi
Helderberg CentreHelderberg Centre1.4 mi
Heidelberg Golf ClubHeidelberg Golf Club1.5 mi
Riverside Shopping CentreRiverside Shopping Centre2.2 mi
Helderberg Nature ReserveHelderberg Nature Reserve3.0 mi
Somerset WestSomerset West1.5 mi
FirgroveFirgrove1.7 mi
Van Der StelVan Der Stel2.4 mi
Somerset MallSomerset Mall5000 ft
Vergelegen EstateVergelegen Estate2.3 miLourensford Road
Lourensford Wine EstateLourensford Wine Estate4.0 miLourensford Road
Oude Libertas AmphitheatreOude Libertas Amphitheatre8.6 miCorner of Adam Tas & Oude Libertas Rd, Stellenbosch
Neethlingshof EstateNeethlingshof Estate8.8 miP.O. Box 104, Stellenbosch
Oom Samie Se WinkelOom Samie Se Winkel9.0 mi84 Dorp Street
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Getting around
Airports
Train
False Bay Railway Station20.5 mi
Muizenberg Railway Station20.6 mi
Underground
Metropolitan Golf Club26.5 mi
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Reviews
7.6
FabulousBased on  33  reviews

Rating by category:

10.0
Service
  • 8.2
    Fabulous

    Wonderful location, very friendly and efficient staff, great facilities (pool, restaurants, etc.)

    Although our room was a non-smoking room it smelled heavily of stale cigarette smoke. Our room could not be changed (hotel was full) but the management made an excellent effort to remove the odor.

  • 10.0
    Exclusive

    The hotel is well located in a beautiful setting with park like grounds, tennis courts and a beautiful pool. The room was modern, tasteful and comfortable. The staff went out of their way to help us find the venue for a wedding we had to attend, and were delightful. We travel a lot, so have high expectations of a 4 star hotel. The Lord Charles certainly met those expectations.

    A small issues - we got back to our room late (around midnight) from attending a wedding, and found that there was no bedding on our bed! The cover had been neatly turned down, but there was just a fitted bottom sheet. We called reception, and a duvet was brought to us within minutes. Just surprising that the housekeeper didnt notice something was wrong when she did the turn-downs.

  • 7.0
    Very good

    The staff we got to engage with was very friendly and helpfull

  • 7.4
    Very good

    We like the position adjacent to golf courses Cape Town and with lots of space outside. Generally the rooms are good {we transferred to a suite} and service adequate.We have stayed there for several years and have noticed the carpets and decoration are getting a bit tired.

  • 8.2
    Fabulous

    Well situated,service and affordable price.

    The lack of variation and quality of the daily buffet at dinner. I would like to pay more for a higher standard.

  • 6.2
    Good

    The welcome at the reception was excellent and it was the most effective and professional part of the hotel. The breakfast buffet was to die for with friendly chefs and delicious food and not forgetting nice waitresses.

    As the young Black couple,we felt that we were treated differently by the cleaning staff compared to other guests. We checked in on the 21/12/2011 and checked out on the 26/12/2011. Our room was only vacuumed on the 25/12/2011 after lodging a complaint with Reception. We were touring Cape Town and return very late at night on the rooms the other days. On the 25/12/2011 the cleaning staff decided not to change the sheets and made the bed with recently used and crumpled sheets;No vacuuming;Stopped the toiletries supply & Hot Beverage Supply. Removed all the gowns. All we were asking for was same treatment of the guests as this has spoiled what would have been wonderful stay at a very nice hotel.

  • 10.0
    Exclusive

    The friendly staff who kept contact with me all the time to make sure that all my needs were met

  • 5.8
    Guest rating

    The Location and Grounds, gardens well maintained

    Did not full fill international standards of NH group

  • 9.6
    Exclusive

    Overall I had a very pleasant stay the staff were very friendly and helpfull rooms were clean and very comfy booked for 1 night and stayed for 2. food were good and location excellent loved it and will definately recommend this hotel and will book again ..thx Jaco for sorting it all out !

  • 7.8
    Fabulous

    Good quality hotel with excellent staff Good accessibility to wonderful wineries, countryside and the city of Cape Town.

    The shower head in the bathroom of room 6111

  • 7.0
    Very good

    The location is situated in the centre of town and easy to find. Beautiful suroundings! I attended a wedding and the staff were great, event rooms were beautiful, the event ran smoothly.

    The rooms air vent wasnt clean - off putting. the rest of the room was clean. the carpets in the lobby and passages are old and coming apart. The passage ways to the rooms were very cold - it became unfortable. the receptionist could of been friendlier, as i sat down, she told me she needed to leave and came back in 2 minutes, and it seemed like a problem for her to cut me 2 keys for my room. Checked in on Saturday 18 Aug, 14h30.

  • 4.6
    Guest rating

    Staff working at the Hotel is friendly and very hardworking. The Hotel Restuarant by the pool food was excellent. The morning breakfast was fantastic and the staff was very helpfull and friendly.

    The Hotel is old and outdated for a 4 star Hotel. The carpets in the Hotel Lobby are old and it can do eith wingbacks and persian carpets. Breakfast area needs laminated floors and white tabels with the cane chaires. The Hotel room we stayed in Room 405 ground floor is very old and outdated. The bed mattras was 2 soft. My husband complained the firts nigth 2 the Hotel manager. The curtains need to be replaced with white American Shutters and the tv cabinet needs be replaced with a new White tv cabinet and new led tv fixed to the wall for more free flow space. The couch in the room needs to be replaced with slipcover coughes or wingback chaires. The room can alsow do with a mini bar. The pool alsow needs to be updated and re -shaped and retiled... Do I need to say more........! I was a Hotel paying guest, and I could not on christmas day have a buffay Lunch in the Hotel.. Because they were fully booked with outside non Hotel guest... Nobody informed us to book for this lunch.... Hotel guest book for a Christmas Lunch in a Hotel I am staying in? Thats rude...

  • 7.0
    Very good

    Good service and friendly, efficient staff. Good location, tranquil setting.

    Did not get room with balcony as was specified in description of room when booking same. Also found out that we were infact not allowed to smoke in room despite having selected a smoking room on your website. If this is against government legislation as quoted by hotel management the option should be removed from your website as it is deceiving. The hotel should furthermore remove signage from all doors as this further adds to confusion - they have no smoking signs on some of the doors and none on others. The room we were allocated did not have a no-smoking sign on it so there was no reason for us to belief that we were not allowed to smoke in the room. This unfortunate event put a damper on what was otherwise a good holiday.

  • 3.2
    Guest rating

    The hotel is in need of repairs and a good cleaning. After my daughter vommited in the room they were in, they asked for a cleaner room. The staff was rude but showed them to another room. Not a pleasant experience for a honeymoon couple.

  • 10.0
    Exclusive

    The wonderful staff, food was scrumptuous!

    Nothing ... loved it all!

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Highlights
8
FabulousBased on  33 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in South Africa

Use Badge
Good to know
Check-infrom 3 pmFREECheck-outuntil 10 amFREE
Children & extra bedsOne child0 - 3 yearsExtra bedFREEOne child4 - 11 yearsExtra bedMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
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Getting around
Airports
Train
False Bay Railway Station20.5 mi
Muizenberg Railway Station20.6 mi
Underground
Metropolitan Golf Club26.5 mi
+ More- Less
Check rooms and rates
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Rooms and Guests
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